Bell Helicopter, a Textron Inc. (NYSE: TXT) company, today announced Heliservicio as the launch customer in Latin America for its Customer Advantage Plan – signing its large fleet of 20 Bell 412EPs for the innovative support solution.
Heliservicio is an oil and gas company in the Gulf of Mexico, based at Ciudad Del Carmen. Since its founding in 1977, it has accumulated close to a million flight hours. The company is a long-time operator of Bell helicopters. Heliservicio’s fleet transports more than 1.1 million passengers each year.
“Since the beginning, Bell Helicopter has provided us with world-class customer support,” said Alfredo Miguel Bejos, president of Heliservicio. “With no buy-in for our fleet, Bell Helicopter’s Customer Advantage Plan is a game-changer in the way our helicopters are supported. It provides us with peace-of-mind, knowing we are covered for our maintenance events now and well into the future.”
Heliservicio is supported locally by its sister company, Servicio Técnico Aéreo de México (STAM), a Bell Helicopter Authorized Customer Service Facility (CSF) and its parent company, Compañía Inversora Corporativa S.A de C.V. (CIC), a Bell Helicopter Authorized Independent Representative.
“We are delighted to provide Heliservicio with a reliable solution to bring enhanced support to its fleet and operations,” said Glenn Isbell, executive vice president, Customer Support and Services for Bell Helicopter. “Bell Helicopter has a shared history of success with Heliservicio, STAM and CIC, and we continue to invest in supporting their success with products and services that provide the most value, responsiveness and cost competiveness for their operations.”
“Heliservicio has had tremendous success in Mexico with Bell 412s and Bell 429s. They are well known for their reliability and multi-mission capabilities,” said Jay Ortiz, Bell Helicopter’s vice president of Latin American sales. “We look forward to strengthening our relationships in Mexico and continuing to support our customers’ missions.”
Bell Helicopter’s Customer Advantage Plans, supported by Able Aerospace Services, another Textron Inc. company, and its industry-leading overhaul and repair solutions, provides customers with comprehensive coverage solutions for their daily operations. The plans offer a fixed cost per flight hour service option that provides predictable maintenance costs, priority access to parts and assemblies, and ease of maintenance and planning.
Known for its industry-leading customer support, Bell Helicopter provides its customers with local support in every corner of the world and has the largest support network in the industry with more than 100 Authorized Customer Service Facilities in 34 countries. Bell Helicopter is committed to having resources where customers operate to speed up delivery of service and support, and gives customers access to service professionals that are easy to reach, know the operating environment and understand their needs.
Date: Dec 7, 2016