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Friday, Oct 21, 2016

Bell Customer Support Capabilities in Europe

Bell Helicopter , a Textron Inc. (NYSE: TXT) company, and its Authorized Customer Service Facility (CSF),  Agrarflug Helilift , announce today that Agrarflug Helilift is in the process of obtaining an expanded capability to support medium tailbooms for the Bell 212 and 412 aircraft– continuing to strengthen aircraft support for European customers.

As a Bell Helicopter Authorized CSF, Agrarflug Helilift provides field maintenance services for the Bell Helicopter 204, 205, 206A/B, 206L, 212 and 412 model aircrafts. The company additionally offers services including state-of-the art customization and aircraft refurbishment and accessory options, combined with personalized service offerings.

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“The addition of medium tail boom support will offer Bell Helicopter customers an enhanced maintenance service from a centralized location within Europe. Customers will experience improved turnover times, competitive prices, increased customer support solutions and an overall positive development within the European market,” said Agrarflug Helilift CEO, Dennis Beese. “We look forward to continuing to work closely with Bell Helicopter and supporting our customers. It is our primary focus to ensure that customers’ aircraft stays airworthy throughout its service life.”

With 40 years of experience in the industry, Agrarflug Helilift is an established operator with more than 40 helicopters in its fleet and offers charter services, aircraft maintenance and training for pilots and maintenance personnel.

“We continue to build a robust aftermarket support plan to ensure our customers have the regional support needed to continue their operations,” said Glenn Isbell, executive vice president of Customer Support & Services for Bell Helicopter. “This new capability will offer a needed solution for our European customers and we have the utmost confidence in Agrarflug.”

Bell Helicopter’s Authorized Customer Service Facilities enhances customer satisfaction by providing a direct, personal link between Bell Helicopter and its customers. With services ranging from state-of-the-art customization, aircraft refurbishment and accessory options to maintenance, repair and overhaul solutions, combined with personalized service offerings, Bell Helicopter provides complete and seamless support - offering its customers the advantages of a one-stop service experience worldwide.

“We understand the importance of maintaining the readiness of our customers’ aircraft. As we continue to grow, we will listen to our customers and ensure their aircraft are mission ready anywhere on the globe,” said Neil Jones, manager of Bell Helicopter’s Customer Service Facility Network.

Source : Textron - view original press release

Published on ASDNews: Oct 12, 2016


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