1st European VIP Customer for Bell Innovative Support Solution
Bell Helicopter , a Textron Inc. (NYSE: TXT) company, today announced the signing of the first VIP customer for its Customer Advantage Plan (CAP) support solution in Europe. The private customer operates a Bell 407GXP and is located in Belgium.
Bell Helicopter’s Customer Advantage Plans provide customers with comprehensive coverage solutions for daily operations. The plans offer a fixed-cost-per-flight-hour service option that protects customers’ budgets and their aircraft and increases aircraft availability at rates competitive to published direct maintenance costs. The private customer has signed for the Standard Plan, one of the two plans offering increased value through predictable operational budgeting, flexibility to changing mission demands and enhanced financial benefits.
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“We are delighted to provide our customers around the globe with a reliable support solution,” said Glenn Isbell, executive vice president, Customer Support and Services for Bell Helicopter. “Our Customer Advantage Plans, combined with our world-class customer service, provides customers with the support needed to keep their aircraft flying for any mission.”
The Bell 407GXP is another example of Bell Helicopter’s continued investment in its current products to enhance customer value and increase mission capability. The Bell 407GXP, launched in 2015, is an upgrade to Bell Helicopter’s best-selling platform, the Bell 407, with added value through industry-leading performance, payload capability and operating economics. The Bell 407GXP provides an additional 50 lbs. (22.5 kg) of payload capability, coupled with a new M250 Rolls-Royce engine that improves performance and fuel efficiency delivering class-leading hot and high performance. The Bell 407GXP is also equipped with new avionics features, such as hover performance calculator improvement, as well as transmission TBO extension of +500 hours that will lower maintenance costs.
Known for its industry-leading customer support, Bell Helicopter provides its customers with local support in every corner of the world and has the largest support network in the industry with more than 100 Authorized Customer Service Facilities in 34 countries. Bell Helicopter is committed to having resources where customers operate to speed up delivery of service and support, and gives customers access to service professionals that are easy to reach, know the operating environment and understand their needs.
Source : Textron - view original press release
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