Hong Kong International Airport signs agreement with Rockwell Collins to deploy common use self-service bag drop

Rockwell Collins has signed an agreement with Airport Authority Hong Kong (AA) to deploy 120 common use self-service bag drop systems at Hong Kong International Airport (HKIA), making it one of the largest self-service bag drop projects in the world. This new system will allow travelers at one of the world’s busiest airports to self-tag their bags, speeding up the departure process for passengers and reducing handling costs for the airport.

The airport currently uses Rockwell Collins’ ARINC MUSE® passenger processing platform and BagLink™ baggage message distribution system (MDS). Under the new agreement, Rockwell Collins will integrate the Scan & Fly self-service bag drop solution from Type 22 with the airport’s existing systems to provide a completely seamless self-service baggage solution for passengers.

“It is always our objective to provide the best operational efficiencies and enhance passenger experience to our users from all around the world, and hence we keep track of the latest technologies available and adopt them in HKIA when suitable. This new self-service solution would equip us with the necessary facilities to make our service even better, as well as matching with the global trend of self-service check-ins,” said Vivian Cheung, Deputy Director, Airport Operations of AA.

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“We’re very excited to be one of the first in the region to deploy a self-service bag drop solution and it’s another example of how Rockwell Collins is providing airports with a suite of self-service technologies that they can build into each phase of the passenger travel experience,” said Heament John Kurian, managing director, IMS Asia Pacific for Rockwell Collins. “Solutions like this enable us to deliver improved operational efficiency and an enhanced passenger experience to valued customers like Airport Authority Hong Kong.”

Rockwell Collins’ airport systems management organization, ARINC Managed Services, is currently responsible for the on-site maintenance and support of all ARINC systems at HKG and will extend its support to include the new self-service bag drop solution.

Source: Rockwell Collins
Date: Sep 9, 2015