Airbus Helicopters signs 1st HCare Fleet Availability contract in Asia with Taiwan's NASC
- Milestone HCare contract signals intent of Airbus Helicopters to place customer service at utmost priority
- Contract to cover a fleet of 10 AS365 Dauphin helicopters during five years
The fleet of 10 AS365 Dauphin rotorcraft operated by Taiwan’s National Airborne Services Corps (NASC) will be covered by Airbus Helicopters’ HCare Infinite Fleet Availability services under a five-year agreement valued at 54.5million Euros.
Providing an all-inclusive turnkey solution, HCare Infinite will provide NASC with a full fleet management service backed by an availability commitment across three bases in the country. Airbus Helicopters will perform all maintenance operations and manage end-to-end logistic needs, enabling NASC to concentrate on fulfilling critical flight missions in Taiwan. The service will be supported by Airbus Helicopters’ connected services products, relying on Rusada ENVISION Maintenance Information Software.
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“NASC is the first customer in Asia to take advantage of our newly-redefined services offer, which provides the most comprehensive coverage in the helicopter industry today,” explained Derek Sharples, the Managing Director of Airbus Helicopters Southeast Asia in Singapore. “This builds on
our long-standing relationship with NASC, during which Airbus Helicopters has delivered on its service commitments over the years – leading to the operator’s choice for the new HCare Infinite package.”
The HCare strategy is focused on providing tailor-made, competitive services for customers’ daily operations, and is part of Airbus Helicopters’ company-wide transformation that is delivering continuous improvement across its offerings.
“HCare is part of Airbus Helicopters’ commitment to keeping its customers flying, anytime, anywhere – with the emphasis on safety, customer satisfaction and operational availability,” said Matthieu Louvot, Airbus Helicopters’ Senior Vice President Customer Service.
NASC is the Taiwan Interior Ministry’s agency responsible for search and rescue, disaster relief, emergency medical services, transportation, monitoring, reconnaissance and patrol. Its AS365s are based in three locations across the country at Taipei, Taichung and Kaohsiung.
Source : Airbus Helicopters