Dassault Falcon Jet recently established a new Pilot Operational Support Team to support operators in the Western Hemisphere.
The team is based at Teterboro Airport and reinforces the existing Dassault pilot support team in Saint Cloud, France . Both teams are part of the Falcon Operational Support Department (DSOF), which oversees all aspects of flight operations for in-service aircraft, starting from initial delivery.
"The decision to set up a dedicated Pilot Operational Support team for the Western Hemisphere was motivated by customer feedback and the immense popularity this kind of support has enjoyed with Falcon pilots and operators worldwide," said John Rosanvallon, President and CEO of Dassault Falcon Jet. "Establishing this new team will allow us to further increase our responsiveness to customer flight operation needs in the U.S. and elsewhere in the Americas."
Pilot Operational Support Teams serve to answer technical and operational questions raised by customers' flight departments and to work with training partners to provide a smooth transition to flight crews who are new to the Falcon family. The teams also offer support to operators dealing with specific regional regulatory requirements, and support customer communication events such as Dassault's yearly Regional Maintenance and Operations Seminars.
The US-based team will be led by Arnaud Paulmier , who has worked with Dassault for 13 years, including four with DSOF. A graduate of France's SUPAERO aviation engineering school, Paulmier has extensive experience on both the military and the civilian sides of the business. He contributed to the Mirage 2000 and Rafale fighter programs and was instrumental in introducing the second-generation EASy II flight deck, EVS, HUD and Satcom into the Falcon line.
Prior to taking on his new function, Paulmier served as DSOF operational support manager for Dassault Aviation in Saint-Cloud, France .
Source: Dassault Aviation
Date: Oct 17, 2014