Embraer Executive Jets has signed a contract with Hawker Pacific to provide full maintenance support to Legacy 500 and Legacy 450 customers in the Asia Pacific region. This agreement comes ahead of the Legacy 500 midsize jet’s entry into service in the first half of 2014. The Legacy 450 mid-light jet’s certification is expected a year later.
“The announcement of Hawker Pacific as an Embraer Authorized Service Center for the Legacy 500 and Legacy 450 is part of our broader plan to support customers upon entry into service of these aircraft,” said Edson Carlos Mallaco, Vice President Customer Support and Services, Embraer Executive Jets. “We have achieved a very high rating on our level of customer support service and we want our customers to continue feeling at ease, knowing that we have a very comprehensive support structure that enables us to effectively anticipate their needs, and to respond swiftly.”
Since September 2012, Embraer has developed a network of 21 Legacy 500 service centers around the world, including Hawker Pacific.
“We have been working closely with Embraer to support their customers in the region since 2007. The addition of the Legacy 450 and Legacy 500 capability further enhances this relationship,” said Tony Jones, Chief Operating Officer Asia, from Hawker Pacific. “With this new contract we are now certified to provide maintenance support to Embraer Executive Jets’ complete portfolio, from the Phenom 100E to the Lineage 1000E.”
The support by the multiple Embraer Authorized Service Centers in Asia Pacific is augmented by Embraer Executive Jets’ customer support team in Singapore and field support representatives who are present across the region. Embraer Executive Jets also has on-site stocks of spare parts in Singapore, Australia and India.
This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters in São José dos Campos, Brazil, to provide assistance to customers anywhere in the world, anytime of the day.
Source: Embraer - Empresa Brasileira de Aeronautica S.A. (NYSE: ERJ)
Date: Feb 13, 2014