Embraer Customer Support and Services Advances AHEAD System
Embraer Executive Jets announced today, during its press conference at the NBAA Business Aviation Convention & Exhibition 2013, that Customer Support and Services has introduced significant advances to its AHEAD (Aircraft Health Analysis and Diagnosis) system, which now includes support for the Legacy 500 and Legacy 450 executive jets.
AHEAD delivers optimized maintenance and operational support through the integration of onboard aircraft systems, technical publications, and maintenance tracking system. AHEAD enables expedited return to service through live information made available to maintenance teams, the Service Center network, and the Embraer Contact Center. AHEAD’s in-flight advanced notification ensures effective troubleshooting, supported by prompt 24/7 customer support.
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The advances in AHEAD deliver performance improvement, leveraging a state-of-the-art technological platform, full access to service through mobile devices, and seamless integration with CAMP, Embraer’s preferred maintenance tracking provider.
The new AHEAD solution was architected to support the Legacy 500 and Legacy 450 executive jets, and enabled the migration of Phenom 300 and Phenom 100 customers into the latest version. Since the first flight of the first Legacy 500 prototype, Customer Support and Services has acted as the first customer and deployed the new AHEAD solution to validate onboard aircraft systems integration, and to ensure that customer support engagement during unscheduled events is agile, comprehensive, and effective.
“We are prepared to support the entry into service of the Legacy 500 and Legacy 450 executive jets,” said Edson Carlos Mallaco, Vice President, Customer Support and Services – Embraer Executive Jets. “And we are thrilled to further enhance the support for our Phenom customers. We will continue to advance our support and service solutions to ensure that our customers experience the best operational support.”
Source : Embraer - Empresa Brasileira de Aeronautica S.A. (NYSE: ERJ)
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