Embraer will promote its commercial aviation Service & Support products during MRO Americas 2013, April 16 to 18, at the Georgia World Congress Center, in Atlanta, Georgia, USA. The Company’s booth will be 1809, in hall B3.
During the event, Embraer will also present e-Solutions, a platform of web-based tools designed to maximize flight time and avoid unnecessary operational costs and delays, acting as both corrective and preventive maintenance. Special attention will be given to AHEAD-PRO (Aircraft Health Analysis and Diagnosis), a system that analyzes and diagnoses aircraft health, continuously monitoring the E-Jets’ performance, in real time.
“As the manufacturer, we strive to offer the best after-sale solutions and support for our customers and we understand very well the importance of these services, during the aircraft selection process,” said John Linn, Embraer Vice President, Customer Support & Services North America – Commercial Aviation. “Our initiatives in this market, such as the Flight Hour Pool Program, are focused on controlling cost for Embraer customers through innovative tools for service management and inventory optimization.”
Early this year, Embraer signed an agreement with Republic Airways for the Flight Hour Pool Program, whereby Embraer will provide component support for more than 400 repairable part numbers. This addition brings the total Embraer supported Flight Hour Pool fleet to over 700 aircraft worldwide.
Linn is currently responsible for field and engineering support, materials, logistics and MRO services related to Embraer commercial aviation market. His area currently serves over 1,300 aircraft in the Americas and the Caribbean. Linn will also be participating as a member of the panel “The OEM/MRO Power Struggle in the Aviation Aftermarket” during the conference.
In support of over two thousand aircraft worldwide, Embraer currently has 33 service centers, including 12 Embraer Authorized Service Centers (EASC) – with an additional 3 in the certification process – and 21 independent centers, servicing the E-Jets and ERJ 145 families. Within its broad global presence, local offices and field representatives, the modern Customer Care Center (CCC) at the Company’s headquarters, in São José dos Campos, offering 24/7 coverage, integrating technical service and equipment logistics, in order to ensure the efficient continuous operation of Embraer aircraft.
Source: Embraer - Empresa Brasileira de Aeronautica S.A. (NYSE: ERJ)
Date: Apr 16, 2013