As part of its efforts to achieve program maturity prior to the Legacy 500 entering service, Embraer Executive Jets signed a Memorandum of Understanding with Hawker Pacific in Singapore, adding the company to its growing network of service providers for the break-through, midsize jet and the Company’s mid-light Legacy 450.
In addition, Embraer Executive Jets has increased spares deployment for its entire, seven-aircraft portfolio in the region.
“The investment in the Asia Pacific region is part of our strategic goal to ensure customer peace of mind,” said André Luis Vieira de Sousa, Director Customer Support and Services, Asia Pacific – Embraer Executive Jets. “The more we can anticipate customer needs and put in place rapid solutions, the better our product support. We were named to the top three manufacturers in terms of product support in 2012 and we are continuing our efforts to make our customers’ experience the best possible. All this is part of ensuring that Embraer Executive Jets’ aircraft remain at the ready.”
Since September 2012, the Company has developed a network of 17 Legacy 500 service centers around the world and is working to expand this network in the coming months. The Memorandum of Understanding (MoU) signed with Hawker Pacific, and an earlier MoU with Indamer in India, calls for complete maintenance support for the Legacy 500 and Legacy 450. Embraer Executive Jets also has a complete inventory of spare parts at its Regional Distribution Center in Singapore as well as in Australia where there is also a dedicated Field Support Representative (FSRs).
Embraer Executive Jets also expanded its on-site spares depot in Bangalore for greater proximity to customers and to offer quicker turnaround time for replacement parts in the region.
To further support operators in the region, Embraer Executive Jets has scheduled its Legacy and Phenom Embraer Executive Operator’s Conference (EEOC) for October 1 in Singapore and October 3 in India, respectively. The EEOCs will focus on the work in Asia Pacific in order to strengthen relationships and processes to better support Embraer customers in the region. It will also cover technical updates, maintenance, logistics and flight operations of Embraer Executive Jets.
Globally, Embraer Executive Jets maintains a service network with about 70 Owned and Authorized Service Centers. This network is complemented by a 24-hour Customer Contact Center at the Company’s headquarters in São José dos Campos, Brazil, to provide assistance to Embraer Executive Jet customers anywhere in the world, anytime of the day.
Source: Embraer - Empresa Brasileira de Aeronautica S.A. (NYSE: ERJ)
Date: Apr 15, 2013