Iberia today unveiled new software in its check-on-kiosks that can issue boarding cards and baggage tags in less than 30 seconds.
The new automatic check-in program is faster, more intuitive, better designed and easier to use than existing software.
Among the new features intended to streamline and ease the passenger's airport experience are the following:
The new application has been loaded in the nearly 30 check-in kiosks at Madrid airport Terminal 4, and will gradually be installed in those of other airports.
Aim: 90% auto-check-in
The new software is also intended to help Iberia achieve its goal of raising the proportion of passengers who use auto-check-in from the current 60% to at least 90%.
Ágora, Iberia's plan to revamp T4 procedures
The new software is part of Iberia's Ágora programme, aimed at making its T4 hub one of the world's most efficient airline hubs, while contributing to an improvement in flight punctuality and in customers' airport experience, and optimising the use of passenger service resources.
IATA's “Fast Travel” award for speeding passenger transit
Iberia's efforts under the Ágora programme were recognised by the IATA (International Air Transport Association) which gave the Spanish airline its "Gold Fast Travel Award" for speeding the transit of passengers and their luggage through the airport at all stages, from check-in through security control and boarding. The programme has also brought new efficiencies to baggage claim, recovery of lost baggage, and the issue of new boarding cards to passengers who have missed connecting flights. Only seven airlines in the world hold the "Fast Travel" award.
Date: Aug 2, 2012