Airbus has launched an enhanced Customer Support Network in India which combines numerous individual Field Service support stations into one integrated team. Through this network Airbus now has a continuous and extended Field Service presence, operating from two city hubs at Mumbai and Delhi, to offer 24/7 regional support and services. Combined with Airbus Training India (ATI) and the Flight Operations Team in Bangalore, Airbus will provide a real local support footprint.
“Airbus’ customers will now see an integrated team based in India,” said Didier Lux, EVP of Airbus Customer Services. “This initiative will pilot the way for a global deployment of this structure to enhance support coverage for all our customers.”
In addition, a new position of Head of Airbus Field Service will be the local focal point for airline customers in the region, and will work closely with the aviation authorities, manage on-site technical assistance teams and act as the primary communication interface between operators and Airbus’ functions including: Programmes; Maintenance & Engineering; Material Logistics & Suppliers; Training, and Flight Operations.
Source: Airbus, an EADS N.V. company (Paris: EAD.PA)
Date: Jun 18, 2012