Munich, 12th August 2009 - Krauss-Maffei Wegmann GmbH & Co. KG (KMW) and ten medium-sized German companies have concluded a service cooperation agreement and created the 'Industriegruppe Service im Einsatz' (IGS E: service industry group in deployment areas). The partnership encompasses services such as repair and maintenance work on equipment located in areas where the German army or other NATO partners are deployed.
KMW has acquired many years of experience in the maintenance and repair of armoured wheeled and tracked vehicles as well as in the field of logistical services. Especially the provision of technical support to armed forces which have been deployed in crisis areas is a field in which the company can put its valuable know-how to good use. For instance, several members of KMW's customer service team have been providing local support to the German army since the beginning of the ISAF operation in Afghanistan.
Besides KMW, the newly formed partnership includes the companies CHS Spezialcontainer and CHS Container Handel, FIMAG, Karcher Futuretech, Zeppelin Mobile Systeme, Drehtainer, WEW Westerwalder Eisenwerk, Schall and ThyssenKrupp Fahrzeugtechnik. The companies involved, all of which are providing support with their products and services to the German army in its areas of deployment, intend to use the partnership to bundle their experience and competencies and thus optimise the provision of local support.
All partners comply with the specifications and instructions of the respective manufacturers and only use original spare parts. Furthermore, the service team members of the cooperation partners attend relevant training sessions on a regular basis. The teams deployed in the field are also integrated in the KMW Telemaintenance System, which allows them to access relevant and precise information quickly, as and when required. This enables the technicians in the field to address and resolve even complex defects and damages. The customer thus benefits from minimised response times and a reduced number of supplier contacts for mission critical material, leading to enhanced efficiency and effectiveness in the field.
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