Serco Receives Contract in FAA Re-Bid

GIBBSBORO, N.J.--(BUSINESS WIRE)--Nov. 18, 2004--Serco North America, a leading provider of managed service solutions, has been selected by the Federal Aviation Administration (FAA) to continue service to air traffic control towers throughout the western United States. Serco will continue operations of 54 air traffic control towers from Alaska to California to Colorado. This five-year contract is valued at over $100 million USD. "We are looking forward to continuing what has been a successful relationship with the FAA," said Steve Christmas, Vice President, Aeronautical Services for Serco North America. Serco has received numerous awards relating to its operation of the FAA towers. Serco was recognized with the Willie F. Card FAA Contract Service Award each of the two years since its inception. The award was presented to Williams Gateway Airport this past year, as it best exemplified customer service and safety in the contract tower industry. Four facilities received the "None in a Million" award, meaning no operational errors were made in the handling of a million aircraft operations. According to Serco North America Chief Executive Officer, Bradley J. King, "We are extremely pleased to continue our long-term partnership with the FAA. This milestone for the FAA Contract Tower Program is a tribute to the unwavering commitment of our staff to safety and our dedication to providing our customer and the flying public with great service." Serco is one of the world's leading providers of managed services. By successfully managing organizational design and change, we help government and commercial activities around the world to improve services across all aspects of their business. Serco's principal customer base is the public sector, representing 90% of our business. We are guided by a clear strategy and deeply held values. Contacts Weber Shandwick Christine Oksendahl, 312-988-2077

Source: Serco
Date: Nov 18, 2004

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